Terms and Conditions

Kankatala.com is an online e-commerce platform owned and operated by Kankatala Textiles Private Limited, a company registered under the laws of India. By accessing this website, you agree to accept the terms and conditions outlined herein without any reservations. Kankatala reserves the right to accept or deny any user registration on the website without providing any reason.

In the event of any disputes, the courts located in Vizag/Visakhapatnam, Andhra Pradesh, shall have exclusive jurisdiction. The terms of use, privacy policy, and all other applicable policies are governed by the laws of India (“Applicable Law”) without regard to any principles of conflict of laws.

This website and its terms are intended for use within India only. Kankatala does not claim that the content available on the website is appropriate for use outside of India. Users who access the website from outside India shall do so at their sole discretion. They are solely responsible for any legal consequences or violations arising from such use and for complying with the relevant local laws.

• “Agreement” refers to the entirety of the terms and conditions outlined in this document, including all stipulations, rules, and guidelines governing the use of the website and its associated services.

• “Affiliate” refers to a corporate entity that controls, is controlled by, or is under common control with the company. For an individual, it means any entity controlled by the company.

• “User/You/Your” refers to any individual or entity that interacts with the website, specifically in a capacity where they are accepting the terms of purchase.

• “Products” are the goods or services that are featured or offered for sale on the website.

• “Visitor” refers to any person who accesses and views the website or utilises its services without engaging in registration or making a purchase.

All communication conducted through the website, email, or any other digital platform will be considered electronic communication. Kankatala Textiles Pvt. Ltd. communicates with users through electronic methods, utilising email for direct correspondence, website notices for updates and important information, and other digital channels for timely alerts and engagement. By sending or receiving communication through any of these channels, including email or social media, you agree that all agreements, notices, disclosures, and other communications will meet all legal requirements related to such exchanges.

When registering on the Kankatala website, you agree to provide accurate, complete, and up-to-date information. Providing false or incomplete details during registration may result in the suspension of your account and lead to legal action under applicable laws. Your personally identifiable information will not be shared with affiliates, partners, or third parties without your explicit consent.

We reserve the right to terminate or restrict the accounts of users who are legally incapable of entering binding agreements under the law. Users under 18 years of age should only register through their parents or guardians and must review the terms and policies listed on the website. If it is determined that a user under 18 has falsely represented their age, their account may be deleted without notice.

Kankatala also holds the discretion to terminate accounts or deny access to the website without notice or liability. If any user provides false information with the intent to misuse the website, we may suspend or terminate their access to all current or future services. In such cases, Kankatala will not be held responsible for any consequences that arise from the suspension or termination of access.

Additionally, if specific product terms and conditions are provided, they will take precedence over the general terms listed

Upon completing your registration on the Kankatala website, you will receive your account details via your registered email address. You are responsible for maintaining the confidentiality of your account and all associated details. You are also accountable for all activities that occur under your account.

In the event of any misuse of your account, you agree to:

1. Immediately notify us of any security breaches or unauthorised use of your password.
2. Ensure you sign out of your account at the end of each session.

Kankatala cannot be held liable for any loss or damage resulting from failure to adhere to these guidelines.

You agree not to sell, transfer, or assign your account or any related rights. It is your responsibility to restrict access to your computers, mobile devices, or other internet-access devices to prevent unauthorised use of your account and password.

The trademarks, names, logos, designs, and service marks displayed on the Kankatala website, whether registered or not, are the exclusive property of Kankatala. All associated rights are owned and vested in Kankatala (collectively referred to as "Intellectual Property"). No part of the website should be interpreted as granting any licence or right to use any of this Intellectual Property without the explicit written consent of Kankatala.

Kankatala holds exclusive rights to all information, software, and applications available on its website. Users are prohibited from reverse engineering, modifying, copying, distributing, transmitting, displaying, performing, reproducing, publishing, licensing, creating derivative works from, transferring, or selling any content or software obtained from the website.

Users may use and reproduce limited content only if Kankatala and the website are cited as the source and prior written permission from the company is obtained. However, unlimited or wholesale reproduction of content for commercial or non-commercial purposes and unauthorised modification of data and information from the website is strictly prohibited.

All content on the Kankatala website, except for user-generated content, is protected by copyright and remains the exclusive property of Kankatala. Users are solely responsible for any content they post on the website, including but not limited to notes, images, emails, or any other visual or written material. 

Such user-generated content is considered non-proprietary and non-confidential. By posting content, users waive any ownership claims, including proprietary and moral rights, and grant Kankatala the right to use, adapt, copy, broadcast, disclose, transmit, perform, publish, sell, or utilise this content in any medium on a royalty-free basis. This does not apply to personal information submitted by the user.

Kankatala reserves the right to control and moderate the content posted on the website. We may edit, restrict, or remove comments and other content that we believe violates our terms and conditions. We are not responsible for any content posted or for any losses or damages resulting from the use or appearance of such content on the website. Ultimately, users are responsible for all content they post.

Users are prohibited from posting content that falls into the following categories:

• Offensive material promoting illegal activities or physical harm
• Obscene or abusive content
• Content encouraging criminal activity, civil liability, or legal breaches
• Misleading information or harmful software, such as viruses
• Spamming, chain letters, junk mail, or other unsolicited communications
• Violations of third-party rights, including intellectual property and privacy rights
• Unauthorised attempts to access the site, blogs, or personal information of others

Promotion of contests, advertisements, or sales without prior written consent from Kankatala.

At Kankatala, we are committed to protecting your privacy. Our privacy policy outlines how we collect, use, and safeguard your personal information while you use this website. By accessing and using our website, you acknowledge that you have read and understood our privacy policy and agree to its terms.

For a comprehensive view of our privacy practices, please refer to the full version of our privacy policy here.

Please be aware that, in certain situations, we may need to disclose your personal information to third parties to investigate suspicious or illegal activities. Such disclosures will be made by legal requirements or in response to violations of our terms of service.

Kankatala is committed to providing accurate and current information about our products. However, if a product received does not match its description on our website, we reserve the right to make the final decision in any related disputes. We may refuse or cancel orders for such products, except where the product has already been dispatched. In such cases, we will cancel the order and notify you accordingly or reach out for further instructions.

Please note that promotions cannot be combined with other discounts. Each offer is valid for a single product unless explicitly stated otherwise.

Our website may feature links, functionalities, and tools that redirect users to third-party websites, including those of our affiliates. These third-party sites encompass directories, servers, networks, databases, applications, software, programs, products, and services. Interactions with these third-party websites are governed by their terms and conditions and are entirely between you and the third party.

Please note that these external sites are not under our control and are provided solely for your convenience. We do not endorse, control, or take responsibility for their content, actions, offerings, or policies. They are also not obligated to follow our privacy policy. You should review their privacy policies and terms before engaging in any transactions.

The inclusion of any link on our website does not imply endorsement of the linked site or its practices. You are solely responsible for your dealings with these third parties, including the use of their applications, services and the payment and delivery of products. We disclaim any responsibility for any issues, data loss, or other problems arising from your use of third-party services.

Your interactions and transactions with third parties, including any payment or delivery of products and services, are entirely at your own risk. We encourage you to review all relevant policies and terms of any third-party sites you visit.

Customers can choose their preferred currency from the top right-hand corner of the page to view product prices. For customers within India, prices include GST and shipping charges (please refer to our shipping policy for details).

Payments can be made in the following ways:

1. Online Payments:

• Net Banking
• UPI
• International Debit/Credit Cards through our payment gateway partners, Razorpay and PayPal. We may work with third-party payment gateways and financial institutions authorised by the Reserve Bank of India to handle payments, refunds, and remittances.

1. Direct Bank Transfers:

• Payments can also be made directly to us via bank transfers or NEFT transfers.

We accept payments using VISA, MasterCard, and American Express credit and debit cards. The website supports payments in Indian Rupees (INR), US Dollars (USD), Singapore Dollars (SGD), Euros (EUR), and UAE Dirhams (AED).

You are required to provide accurate and correct information during the purchase process. You must be the lawful owner of the credit or debit card used for the transaction. If it is found that your card has been fraudulently used or acquired, you will be liable for all damages and legal penalties as determined by a competent court. We reserve the right to recover costs, including legal fees, for any fraudulent transactions or misuse of payment instruments.

We are not liable for any issues arising from declined transactions due to insufficient funds, exceeding daily limits, unauthorised transactions, or other problems encountered during the payment process.

We strive to maintain the website's availability at all times, except during scheduled maintenance or when introducing new features. However, there may be occasions when the website is temporarily unavailable, or experiences reduced performance due to factors beyond our control. These circumstances may include events of force majeure, as defined below. During such times, we will be excused from fulfilling our obligations related to the website's operation.

Force Majeure Definition: For this agreement, "force majeure" refers to any event, act, or situation that affects the performance of the website. In such cases, both the website and the company will be relieved from their obligations until the force majeure event ceases.

Examples of Force Majeure Situations:

• Strikes, lockouts, or other forms of industrial action
• Actual or threatened terrorist activities
• Civil unrest, riots, or crowd disturbances
• Invasion, war, or preparations for war
• Fire, technical failures, power outages, or network disruptions
• Software, hardware, or telecommunication failures
• Natural disasters such as floods, earthquakes, or storms
• Epidemics or other health crises
• Changes in legislation, regulations, or government rulings

We will make every effort to minimise disruptions, but we cannot be held responsible for any issues arising from these force majeure events.

Kankatala Textiles Pvt. Ltd. provides a range of internet-based services through our website, including the purchase of authentic products. Upon placing an order and confirming payment, we commit to processing and shipping the ordered items as promptly as possible.

These terms and conditions will remain in effect until the User’s account is terminated by the procedures described herein. Users may choose to terminate their account and discontinue use of the website at any time by following the specific instructions provided on the site. 

Kankatala Textiles Pvt. Ltd. reserves the right to restrict, suspend, or terminate access to the website if it is determined that any of the terms and conditions have been violated.

You agree to indemnify and hold harmless Kankatala and its affiliates, including their directors, employees, information providers, officers, and partners (collectively referred to as the “Indemnified Parties”), from any claims, demands, actions, lawsuits, or legal proceedings. This includes any losses, damages, costs, and expenses, such as attorney’s fees, arising from or related to your use of the website’s services. 

This means that you are fully responsible for any actions, mistakes, or negligence taken by you or any user of your account, including but not limited to any consequences related to inaccurate or misleading information, defamation, invasion of privacy, infringement of intellectual property rights, or violations of applicable laws.

Under no circumstances shall Kankatala, its partners, or their respective officers, directors, employees, or agents be liable for any indirect, incidental, special, punitive, or consequential damages, including lost profits, whether arising from warranty, contract, tort, or any other legal theory, even if advised of the possibility of such damages. This limitation of liability applies to the fullest extent permitted by law.

You specifically acknowledge that Kankatala is not liable for user submissions or any defamatory, offensive, or illegal conduct by third parties. The risk of such harm or damage is solely your responsibility. Furthermore, Kankatala’s liability for damages, losses, or claims (whether contractual or otherwise) will never exceed the amount you have paid on the website.

The website functions as a platform for users to purchase products from Kankatala. By registering on the website, you enter into a contractual agreement with us and agree to adhere to the terms and conditions outlined in this contract. 

These terms encompass various aspects such as pricing, shipping charges, delivery methods, product warranties, and after-sales services, all of which are subject to change at our discretion.

The following conditions apply to the agreement between you and Kankatala:

1. Personal Use Only: Your use of the website is for personal purposes only.
2. Age Requirement: You must be 18 years or older or have obtained consent from a legal guardian to make a purchase.
3. Currency: Prices are listed in Indian Rupees unless otherwise specified.
4. Transaction Obligation: Once you initiate a purchase, you are obligated to complete the transaction.
5. Pricing Errors: If a product's price is listed incorrectly, Kankatala reserves the right to cancel the order, regardless of confirmation. If payment has been processed, it will be refunded, and you will be notified via email.
6. Credit Card Liability: You are responsible for any fraudulent use of your credit card. Kankatala will not be involved in disputes regarding credit card misuse.
7. Delivery Issues: If a delivery is missed or incorrect due to an address or name error, re-delivery charges will apply.
8. Delivery Timing: Delivery times start once payment is confirmed and fraud checks are completed. Orders are typically shipped within 7 working days, though this may vary based on the product.
9. Force Majeure: Kankatala is not liable for delays or non-delivery due to events beyond our control.
10. Product Use: Kankatala is not responsible for any damage resulting from the use of the product.
11. Lawful Use: You agree to use the services provided by Kankatala and its affiliates for lawful purposes only. Kankatala may assign its rights under these terms to affiliates without prior notice.
12. Site Damage: If you attempt to damage or disrupt the website's operation, Kankatala will seek damages under applicable laws.
13. Information Accuracy: You must provide accurate information on the website. Kankatala reserves the right to verify this information and reject registrations or deny services if inaccuracies are found.

Product Availability: Product listings are subject to availability. Kankatala is not obligated to inform you if a product is out of stock.

The validity of credit notes for products listed on our website is 30 days. For international deliveries, please use the code 2606001630. Our international shipping is handled by Aramex International and DHL International Couriers. Transit insurance is covered by the intermediate aggregation platform Shiprocket and our international delivery partners, in accordance with their respective terms.

Our website supports international payments through Razorpay and PayPal. When a transaction is processed through PayPal, an additional 4% conversion fee is applied to the total bill amount.

The use of the website and registration is prohibited where restricted by law. By using our website and registering for our services, you agree to the following terms and conditions:

1. Legal Capacity: You have the right, authority, and capacity to agree to these terms.
2. Accurate Information: All registration information provided by you is truthful and accurate.
3. Non-Competitive Use: You are not a competitor of Kankatala and are not using the website for any competitive purposes.
4. Age Requirement: If under 18 years of age, you will use the website under parental guidance.
5. Content Use: You will not copy, distribute, alter, or modify any part of the website except as expressly authorised.
6. Security Compliance: You will not attempt to circumvent, disable, or interfere with the website’s security features or integrity. 
7. Respectful Conduct: You will not defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights of others.
8. Appropriate Content: You will not publish, post, or distribute inappropriate, profane, defamatory, infringing, obscene, or unlawful material.
9. Intellectual Property: You will not upload or share files containing software or material protected by intellectual property laws unless you have the necessary rights or consent.
10. No Malware: You will not upload or distribute files containing viruses, corrupted files, or any other harmful software that may damage the website's functionality or another user's computer.
11. Prohibited Activities: You will not conduct or forward surveys, contests, pyramid schemes, or chain letters.
12. Legal Distribution: You will not download files from other users that you know or should reasonably know cannot be legally distributed.
13. Privacy: You will not collect or harvest information about other users, including email addresses, without their consent.
14. Proper Attribution: You will not falsify or delete any author attributions, legal notices, or proprietary labels from files.
15. Code of Conduct: You will adhere to any applicable codes of conduct or guidelines related to products or services offered on the website.
16. Third-Party Rights: You will not infringe on any third-party rights.
17. Legal Compliance: You will comply with all applicable laws and regulations in force, both within and outside India.
18. Terms Adherence: You will not violate any terms and conditions outlined in this agreement or any other applicable terms for using the website.
19. Tax Responsibilities: You are responsible for withholding, filing, and reporting all taxes, duties, and governmental assessments related to your activities on the website.

Kankatala makes no warranties, representations, statements, or guarantees—whether express, implied in law, or residual — regarding the website, its content, your personal information (if applicable), or any material and information transmitted through our system.

The headings and subheadings used in this document are included solely for convenience and reference. In no way are they to be construed or interpreted as defining, limiting, or expanding the scope, meaning, or intent of the terms and conditions herein described. They do not affect the construction or interpretation of the provisions of this document, any section of this website or any website to which this document is linked. 

If any provision of these terms and conditions is deemed invalid, unlawful, or unenforceable by a court of competent jurisdiction, such invalidity or unenforceability will apply solely to that specific provision or part thereof. The remaining provisions of these terms and conditions shall continue to be valid and enforceable to the fullest extent permitted by law.

No indulgence or extension of time granted to you by Kankatala Textiles Pvt. Ltd. shall constitute a waiver of, or limit, any existing or future rights of the grantor under these terms, whether by estoppel or otherwise, unless explicitly stated in a written document signed by the grantor waiving or limiting such rights.

Kankatala Textiles Pvt. Ltd. reserves the right to cede, assign, or delegate any or all of its rights and obligations under these terms and conditions, the privacy policy, or any other related policies governing the services or products offered on the website to any third party, as needed and subject to change over time.

Any questions, comments, or concerns regarding the website, terms and conditions, and privacy policy or about the way your personal information is used should be directed to Kankatala Textiles Pvt. Ltd. at the following:

• Address:
  Kankatala Textiles Private Limited
  V Square, Dwarakanagar
  Visakhapatnam, Andhra Pradesh – 530016

Phone: +91 79934 56666Email: hello@kankatala.com

As required by the provisions of the Information Technology Act, 2000, and the rules made thereunder, the contact details of our Grievance Officer are as under:

• Address:
  Kankatala
  V Square, Dwarakanagar
  Visakhapatnam, Andhra Pradesh – 530016
• Toll-Free Number: 1800 309 8772 (India Only)
  (Available from 5:00 AM to 11:30 PM)
• Phone: +91 79934 56666
• Email: hello@kankatala.com

Office Hours: Monday to Saturday, 10:00 AM to 7:00 PM

• Redemption: Gift cards can only be redeemed online and are not valid for in-store purchases.
• Refunds: No cash refunds, either partial or full, will be issued against gift cards.
• Usage: Gift cards are redeemable only by the bearer and cannot be transferred to a different account.
• Cancellation: Once issued, gift cards cannot be cancelled.
• Validity: Gift cards are valid for 1,095 days from the date of purchase.
• Fees: There are no fees or charges associated with gift cards; the full amount on the card is redeemable.
• Loss and Theft: Kankatala is not responsible for lost, stolen, or unauthorised use of gift cards.
• Fraudulent Use: In the event of fraudulent use, Kankatala reserves the right to request alternate payment methods.
• Terms Alteration: Kankatala reserves the right to modify the terms and conditions of gift cards at any time without prior notice.
• Discount Exclusions: The anniversary sale discount does not apply to gift card purchases.

• Tailoring Services: Please note that if you opt for any tailoring services, the order will not be eligible for exchange, return, or cancellation.
• Designer Contact: Our designer will contact you shortly after the order is placed regarding the stitching of the blouse.
• Processing Time: Orders, including pico or blouse stitching services, will require an additional 5-10 working days for processing.

Blouse Work: If you're opting for the saree's running blouse, please note that heavy work may not be possible. For simple or medium-range embroidery or maggam work, our fashion designer will assist you according to your requirements. If heavy work is desired, our fashion designer can help you choose suitable material for the best results.