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Privacy and Security Policy

Kankatala Textiles Private Limited ("Kankatala" or "Company") owns and operates www.kankatala.com ("Website"), an e-commerce portal offering a diverse range of sarees. This Privacy and Security Policy ("Policy") applies to all Products/Services provided by Kankatala and outlines the Company’s practices regarding the collection, use, and sharing of information from individuals accessing or using the Website ("User"). 

Whether the User is a "Visitor" (browsing the Website or using the Services without registration) or a "Member" (a registered User), this Policy governs their interaction with Kankatala. Kankatala adheres to applicable laws related to the collection, usage, and retention of personal information. 

Kankatala’s Policy is subject to change at any time without prior notice. Users are encouraged to review this Policy periodically to stay informed of any updates. By accessing or using the Website, the User agrees to be bound by the terms and conditions outlined in this Policy. If the User disagrees with any part of this Policy, they should refrain from using or accessing the Website.

This Policy is incorporated into our "Terms of Use" and is subject to the conditions outlined.

1. Information Collected from the User

At Kankatala, we prioritise transparency and security when handling information provided by Users. When you engage with our Services, either by registering on our Website or utilising our Services, we collect various information to enhance your user experience and ensure seamless operations.

1.1. Personal Information

When you register or use the Services, Kankatala may request specific personally identifiable information that could be used to identify you, such as:

  • Personal Information: Details such as your name, address, email address, phone number, date of birth, and driver’s licence number are collected to personalise your experience and assist with order processing.
  • Financial Information: This may include sensitive data like your income, credit card details, and bank account information to facilitate smooth and secure financial transactions.
  • Transaction Information: Details regarding your billing history, payment methods, transaction history (both completed and pending) and communication history with Kankatala are stored to ensure an efficient and seamless service.
  • Communication Information: Any correspondence you have with Kankatala or other Users via various channels, such as emails, forums, chat rooms, or discussion boards, is also retained to improve the overall quality of our Services.

1.2. Usage Information

In addition to the information you voluntarily provide, Kankatala and its third-party service providers automatically collect certain data while you browse or interact with the Services such as:

  • Usernames and Passwords: To ensure secure access to your account.
  • Device Information: Your IP address, browser type, language preferences, and time stamps are automatically recorded. Each device you use to access the Website, whether it’s a smartphone, laptop, or tablet, is identified by a unique Device Identifier, allowing us to monitor and improve site performance.

1.3. Cookies

Kankatala uses cookies, which are small data files placed on your device, to streamline your experience. Cookies help us remember your preferences, track your visits, and improve our Services. Kankatala uses both temporary and permanent cookies. While cookies don't store Personal Information directly, they are linked to your details in our system for an enhanced user experience. If you disable cookies, some features of our Website may not function properly. By allowing cookies, you agree to let Kankatala collect data and enhance your experience.

1.4. Log Files and Aggregate Data

To further improve our Services, Kankatala uses log files and aggregated data collected from cookies. These tools help us:

  • Store items in your shopping cart.
  • Track your preferences for a more personalised experience.
  • Customise advertising and content.
  • Develop new features and conduct research to improve overall functionality.

It’s important to note that while cookies and log files do not store Personal Information, they are tied to your data within Kankatala’s system to enhance your experience.

1.5. Session ID and Persistent Cookies

Kankatala employs both session ID cookies and persistent cookies for different purposes.

  • Session ID Cookies: These help with immediate navigation through the Website and expire after 30 minutes of inactivity or once the browser is closed.
  • Persistent Cookies: These remain on your device for a longer period, allowing us to recognise you during future visits and facilitating a quicker and smoother browsing experience.

1.6. Web Beacons

The Website may contain small graphic images or other web programming code known as Web Beacons (also called "1x1 GIFs" or "clear GIFs"). These beacons are usually invisible to the User but play an essential role in tracking:

  • The number of Users visiting specific pages of the Website.
  • Monitoring how Users navigate through different Services.
  • Tracking the number of opened emails or clicked links.

Unlike cookies, web beacons are not stored on your device but are embedded within the Website to gather necessary information. Please note that Kankatala does not link web beacons to your Personal Information.

1.7. Embedded Scripts

To provide the best possible service, Kankatala may temporarily download a small programming code known as an Embedded Script onto your device. This script helps us collect information about how you interact with the Website.

However, this script only remains active while you are connected to the Services and is deleted once your session ends. These scripts are designed to ensure that your interaction with the Website remains smooth and secure, collecting essential data without compromising your privacy.

2. Use of Information Collected

Kankatala collects various types of information from its Users to provide, improve, and personalise its products and Services. Below is a detailed description of how the collected information is used:

2.1. Usage of Personal, Financial, Transaction, and Communication Information

The Personal Information, Financial Information, Transaction Information, and Communication Information collected from Users is primarily used to:

  • Deliver Products and Services: The information is used to process and fulfil the orders requested through the Website or Kankatala's social media accounts, such as Facebook, Instagram, or Twitter.
  • Enhance Website Operations: By analysing how Users interact with the Website, Kankatala can improve the overall functionality and user experience, ensuring smoother navigation and operations.
  • Marketing and Promotional Efforts: The information helps enhance Kankatala’s marketing strategies, enabling more targeted promotions and advertisements based on User preferences and behaviour.
  • Payment Collection: Kankatala uses Financial Information to collect payments for products or Services provided through the Website.
  • Informing Users: Kankatala may use the collected information to notify Users about new products, services, promotions, updates, and both online and offline offers.
  • Tailoring User Experience: Based on the information provided, Kankatala may tailor the User’s experience with third-party services or advertising, enhancing overall personalisation.

For example, if a User emails Kankatala’s customer service, Kankatala may use the User’s comments and feedback to promote its services. This feedback may be shared in marketing materials, posted on the Website, or featured in other communication channels.

Additionally, Kankatala may use Personal Information to:

  • Troubleshoot issues and resolve disputes.
  • Accomplish administrative tasks such as sending notifications or updates.
  • Contact Users regarding their accounts or Services.
  • Enforce agreements, such as the Website’s Terms of Use or Privacy Policy.
  • Comply with applicable laws and cooperate with law enforcement authorities when necessary.

2.2. Demographic and Profile Data Analysis

Kankatala may use the Personal Information collected from Users to analyse their demographics and activity on the Website. This helps:

  • Ensure Availability: The data is used to ensure the Website and Services are always accessible to the User.
  • Conduct Surveys: Occasionally, Kankatala may use Personal Information for online surveys aimed at gathering demographic information and feedback from Users. This helps improve services and enhance the overall User experience.

2.3. Sharing of Financial Information

Kankatala may share Financial Information with third-party payment gateways to accept payments and process payment transactions. These service providers are authorised by Kankatala to process payments relating to services availed from the Website. The sharing of this information is for purely transactional purposes.

2.4. Use and Disclosure of Transactional Information

Kankatala uses Transactional Information for various purposes, including:

  • Determining Charges: The Transactional Information is used to verify and determine the charges applicable for the Services rendered to the User.
  • Administering User Relationships: It helps Kankatala manage the relationship between the Company and the User effectively.
  • Legal Compliance: Kankatala may disclose Transactional Information in compliance with legal requirements, such as responding to summons, court orders, or other legal processes.

If required for legal purposes, Kankatala may disclose Transactional Information in an aggregated form. This aggregated data is anonymised and cannot be manipulated to identify individual Users.

In addition, Transactional Information may also be used to verify compliance with the Terms of Use, Privacy Policy, or other policies in force from time to time. 

2.5. No Trading of User Information

Kankatala strictly adheres to data privacy guidelines and does not trade or sell User Personal Information, Financial Information, Transaction Information, or any other information collected from Users. The information is solely used for the purposes outlined above and is handled with the highest level of security and confidentiality.

3. Disclosure of Personal Information

Kankatala ensures that the Personal Information collected from Users is handled securely and disclosed only under specific circumstances. Here’s a breakdown of how and when Kankatala discloses User’s Personal Information:

3.1. Limited Disclosure of Personal Information

  • Kankatala does not rent, sell, or share User’s Personal Information with third parties except as necessary to provide the requested products and Services or as required by law.
  • Personalisation: The information collected may be used to suggest products or services that may interest the User. Users have the option to opt out of this personalisation service at any time.

3.2. Agents and Contractors


  • Kankatala’s agents or contractors may require access to a User's Personal Information to perform specific Services on behalf of Kankatala.
  • These agents and contractors are bound by confidentiality agreements, which restrict them from using the Personal Information for any other purpose than performing the designated Services or as legally required.

3.3. Corporate Entities and Affiliates

  • Kankatala may share Personal Information with its corporate entities and affiliates to prevent identity theft, fraud, or other illegal activities. This is also done to correlate multiple accounts to prevent misuse of services.
  • However, these entities and affiliates will not use the shared Personal Information to market any products or services to the User unless the User explicitly opts in to receive such marketing.

3.4. Legal Requirements and Protection

  • Kankatala may disclose Personal Information if legally required to do so, such as responding to summons, court orders, or other legal processes.
  • In addition, Personal Information may be disclosed to law enforcement agencies, third-party rights owners, or others if Kankatala believes, in good faith, that such disclosure is necessary to:
    • Enforce Kankatala’s Terms of Use or this Privacy Policy.
    • Respond to claims that certain content, advertisements, or postings violate the rights of third parties.
    • Protect the rights, property, or personal safety of Kankatala's Users or the public.

3.5. Transfer of Personal Information in Business Transactions


  • If Kankatala files for bankruptcy, merges with another company, or sells its assets, the User’s Personal Information may be sold or transferred to the third party involved in such a transaction.
  • The User’s Personal Information will then be handled by the company with which Kankatala has merged or that has acquired its assets, ensuring continuity of Services while maintaining confidentiality standards.

4. Security of Information Collected from Users

Kankatala is committed to protecting the privacy and security of the Personal and Financial Information collected from its Users. Here’s how Kankatala ensures the safety of this information:

  • Continuous Security Efforts: Kankatala regularly updates and tests its technology to maintain commercially reasonable standards of privacy protection.
  • Safeguards: Physical, electronic, and procedural safeguards are in place to protect Personal and Financial Information.
  • Password Protection: User passwords and access codes are always kept private and confidential, known only to the User.
  • Restricted Access: Only selected personnel and contractors have access to secure servers housing Personal and Financial Information.
  • Encryption: Sensitive information is encrypted using Secure Socket Layer (SSL) technology during transmission, ensuring it remains secure.

5. Links to Other Websites

Kankatala's website may link to other third-party websites that collect Personal Information. Kankatala is not responsible for the privacy practices or content of these external sites.

6. Communication

If you have any questions or concerns or need clarification about privacy or data protection related to Kankatala, you can reach out to us through the following channels:

  • Kankatala Textiles Private Limited
    V Square, Dwarakanagar,
    Visakhapatnam, Andhra Pradesh – 530016
  • Toll-Free (India Only): 1800-309-8772 (available from 5:00 AM to 11:30 PM)
  • Mobile: +91 79934 56666
  • Email: hello@kankatala.com

7. Your Rights and Preferences

As a customer, you have full control over your personal information. If you choose to withdraw your consent for us to process your data, we will:

  • Permanently delete your account and all related data.
  • Terminate any services associated with your Kankatala account.

If you would like to close your account and have your data erased, please contact us at hello@kankatala.com. We will promptly process your request.